KES ships every order placed on keshome.com from our fulfilment network. This page explains where we ship, what shipping costs, how long delivery takes, and what to do if something goes wrong. It applies to orders placed directly on keshome.com only — orders placed on Amazon, Wayfair or other marketplaces follow that marketplace’s shipping terms.

SHIPPING COST

  • Standard shipping is free on every keshome.com order, with no minimum spend, to all destinations we serve (see below).
  • Shipping to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands) and APO/FPO/DPO addresses is quoted per item at checkout and is not available for every product.
  • The shipping cost that applies to your order is always shown in the cart and at checkout before you pay.

WHERE WE SHIP

  • United States — the 48 contiguous states and the District of Columbia.
  • Canada — all provinces.
  • United Kingdom — mainland Great Britain.
  • European Union — mainland Germany, France, Spain and Italy.

We currently cannot deliver to the following areas, and checkout will not offer a shipping method for them: the Northwest Territories, Nunavut and Yukon in Canada; the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and Northern Ireland in the UK; the German North Sea and Baltic islands; the Balearic and Canary Islands, Ceuta and Melilla in Spain; Livigno and Campione d’Italia in Italy; and the French overseas departments and territories.

ORDER PROCESSING

  • Orders are released to our fulfilment centre within 1 business day. Business days are Monday to Friday, excluding public holidays.
  • Orders placed on a weekend or public holiday are processed on the next business day.
  • Payment authorisation and address verification must complete before an order is released. If we need to confirm anything with you, we will email you and the order will be held until you reply.

DELIVERY TIME

  • Contiguous United States: typically 3–7 business days after dispatch.
  • Canada, UK mainland and EU mainland: typically 5–10 business days after dispatch.
  • These are estimates, not guarantees. Carrier delays, severe weather, customs inspection and peak periods can extend them.
  • An order containing several items may arrive in more than one parcel, on different days, at no extra cost to you.

CARRIERS AND TRACKING

  • We ship with Amazon Logistics, USPS and their delivery partners. The carrier is chosen per order based on destination and parcel size.
  • You receive a shipping confirmation email with a tracking number as soon as your parcel leaves the fulfilment centre.
  • You can also track an order at any time by signing in at My Account and opening the order.
  • Tracking can take up to 24 hours after dispatch to show its first scan.

TAXES AND DUTIES

  • Prices are shown in the currency of the destination you are shopping from.
  • Any sales tax or VAT that applies is calculated and displayed at checkout before you pay.
  • For the destinations listed above, we ship from in-country or in-region stock, so there are no import duties for you to pay on delivery.

ADDRESS ACCURACY AND UNDELIVERABLE PARCELS

  • Please check your delivery address carefully before you place your order. Once an order has been released to the fulfilment centre we cannot change the address.
  • If you need to correct an address, email [email protected] immediately. We will cancel the order for a full refund if it has not yet shipped.
  • We do not deliver to PO boxes for larger items.
  • If a parcel is returned to us as undeliverable — for example because of an incorrect address or because it was not collected — we will refund the item cost once it arrives back at the fulfilment centre.

LOST, DELAYED OR DAMAGED PARCELS

  • If tracking has not updated for 7 business days, or shows delivered but you have not received the parcel, contact us and we will open a claim with the carrier.
  • If your item arrives damaged, contact us within 30 days of delivery with photographs of the item and the outer packaging. We will repair or replace it at no charge — see our Return Policy.
  • Returns and refunds are covered by our Return Policy; product defects are covered by our Warranty.

CONTACT KES