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Resources Searchable by SKU
Click a category below to quickly find manuals and installation videos by SKU.
Missing Parts
What should I do if some parts seem to be missing?
①Remedy: Check pre-installed parts
- Some small parts are pre-installed on the product. Please double-check the base or pole ends.
②Remedy: Request replacements
- If the parts are truly missing, we will send you free replacements as soon as possible.
Rust or Stains
What should I do if my product has rust or stains?
① Light rust:
- Remedy: Try using toothpaste with a scouring pad to wipe the rust spot
② Serious rust
- Remedy: Replacement or partial refund can be arranged; avoid corrosive cleaner
③Stains from hard water
- Remedy: try to clean it with vinegar, and then wash the vinegar on the faucet away after that.
④Maintenance tips
- Remedy: Regular cleaning with water is recommended, especially near seaside or after renovation to avoid long-term corrosion
Installation Questions
What if I have trouble installing the product?
①Remedy: Use included tool to tighten the set screw.
②Remedy: For more details, contact our support team for assistance.
Product Finish Issues
What if the product paint peels, scratches, or the color doesn’t match?
①Scratches:
- Remedy: Provide photos for confirmation. A partial refund may be offered if minor; replacement if severe
②Peeling paint:
- Remedy: Confirm when peeling started and provide photos; may arrange replacement or refund
③Color difference:
- Remedy: Slight differences may occur due to monitors, lighting, or production batches
④Marble base:
- Remedy: Natural marble bases have unique random textures and colors; returns or partial refunds may be arranged
The problem still exists or No after-sales information you need? Contact KES: [email protected] or click to Chat now
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