What should I do if some parts seem to be missing?

 ①Remedy: Check pre-installed parts

• • • Some small parts are pre-installed on the product. Please double-check the base or pole ends.

②Remedy: Request replacements

• • • If the parts are truly missing, we will send you free replacements as soon as possible.

What should I do if my product has rust or stains?

① Light rust:

• • • Remedy: Try using toothpaste with a scouring pad to wipe the rust spot

② Serious rust

• • • Remedy: Replacement or partial refund can be arranged; avoid corrosive cleaner

③Stains from hard water

• • • Remedy: try to clean it with vinegar, and then wash the vinegar on the faucet away after that.

④Maintenance tips

• • • Remedy: Regular cleaning with water is recommended, especially near seaside or after renovation to avoid long-term corrosion

What if I have trouble installing the product?

What if the product paint peels, scratches, or the color doesn’t match?

①Scratches:

• Remedy: Provide photos for confirmation. A partial refund may be offered if minor; replacement if severe

②Peeling paint:

④Marble base:

• Remedy: Natural marble bases have unique random textures and colors; returns or partial refunds may be arranged